FAQ

How can I keep up with your new work?

Newsletter and Social Media:

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter!

You can also follow me on my social media pages as I am constantly posting about new work!

Instagram: Follow me at DanaUzwiakArt 

Facebook: Follow my Art by the Brook Facebook Page 

When can I expect my art to arrive?nbsp;

FOR PRINTS, ORIGINALS & LIMITED EDITIONS I want you to receive your artwork as quickly as possible. For original paintings, I will start preparing the artwork for shipping right away (within a day!). For print orders, the print shop will begin production of your artwork within a day, too. But please keep in mind that printing and shipping times are delayed due to Covid-19 special circumstances. The print process may take 5-10 days, and shipping may take  another 7-21 business days. The timing at the print shop depends in part on supplies they can readily access. Right now, acrylic is the most difficult to come by and may require more time to get to you. Originals will ship straight from me within 3 days of your order (please allow more time during major holidays). For originals or prints, you will receive a tracking number as soon as your order has been shipped.

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

HOW MUCH DOES THE SHIPPING COST?nbsp;

The shipping price is calculated based on weight coefficient of each item. 

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?nbsp;

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns/Exchanges/Refunds?

I will provide a no-charge replacement or refund for any quality issues. For prints, the print shop may request to have the presentation / order returned before providing a return shipping label. I will provide a refund or a no-charge replacement for any orders damaged in shipping. For a refund or replacement, please contact danauzwiak@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER?nbsp;

Unless your order has already gone into production you can cancel it. Please contact danauzwiak@gmail.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?nbsp;

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE?nbsp;

For a refund or replacement, please email danauzwiak@gmail.com

how can i CONTACT you?nbsp;

You can reach out at any time by email through my contact page.